Legal Services NYC is hiring a
Receptionist/Intake Paralegal

Summary

Join Legal Services NYC (LSNYC) as a Receptionist/Intake Paralegal in Staten Island Legal Services. This full-time position supports the work of our office and mission, focusing on addressing pressing legal needs of low-income populations. The successful candidate will have experience working with the public, strong communication and organization skills, and Spanish language fluency.

Requirements

• Experience and comfortability working with the public
• Strong communication and organization skills
• Demonstrated ability to maintain a calm, helpful demeanor in a sometimes stressful and fast-paced environment
• Be able to handle a busy reception desk and interact with a wide range of people including low-income clients, case handlers, and representatives of community organizations
• Excellent attention to detail and able to meet deadlines
• Excellent interviewing skills (the ability to identify a client’s needs quickly and accurately)
• Experience working with a diverse low-income population
• Proficiency in Microsoft Office and the ability to learn and adapt to new technologies
• Spanish language fluency is required

Responsibilities

• Welcoming prospective clients and visitors to the office and directing them to the appropriate case handler or external resource
• Answering the phones, including responding to inquiries regarding our services, directing calls, and taking messages
• Conducting screenings and intake via telephone, video, and in-person at our office and off-site to determine whether prospective clients can be assisted by our office
• Coordinating follow-up services, including appointments, referrals, client correspondence, and gathering documents and other information
• Performing preliminary intake or screening interviews, including preparation of appropriate forms, which may require occasional typing
• Maintaining up-to-date knowledge of our office priorities and intake
• Identifying appropriate referrals for people who cannot be assisted by our office, and making referrals
• Opening and closing files for clients and ensuring compliance with program protocols
• Distributing basic client service information materials
• Assisting case handlers on client-related matters, including making phone calls, sending basic correspondence and obtaining information
• Entering and tracking information in electronic format, including databases and grant management systems and other formats
• Maintaining client-related files, including copying, scanning, uploading and distributing documents
• Interpreting, translating, and using language assistance resources
• Sorting and distributing the mail
• Other tasks as assigned consistent with the collective bargaining agreement