Redemption Associate

Summary

Join Lendbuzz, a company committed to personalized and fair financial opportunities, as a team member managing and coordinating the collection of delinquent payments for auto loan accounts. You will perform delinquent account collection calls, service inbound customer calls, maintain detailed notes, process payments, prepare accounts for post-repossession status, and communicate effectively with clients and repo agents. The role requires proficiency in Portuguese and English, experience in collections (preferably automotive), and strong communication and organizational skills. Lendbuzz values diversity, compassion, simplicity, honesty, and transparency.

Requirements

• Proficiency in both Portuguese and English is required
• One plus years' experience with collections in a call center environment
• Outstanding customer, communication and organizational skill
• High level of integrity
• Strong sense of teamwork yet able to work independently

Responsibilities

• Perform delinquent account collection calls on accounts where vehicles have been repossessed
• Service inbound customer calls pertaining to Redemptions/Reinstatements
• Maintain clear and descriptive notes
• Set up and process one-time payments
• Prepare delinquent accounts for post-repossession status
• Communicate with clients in a timely and orderly fashion by sending out notices
• Communicate effectively, in both written and oral formats, with Repo agents and forwarders to assist in the vehicle release process and provide necessary instructions
• Enforce compliance with Collection Standard of Conduct policies
• Perform various administrative functions

Preferred Qualifications

• Auto collections experience is preferred
• Previous work in collections, preferably in the automotive industry