Regional Customer Success Manager

Summary

Join Viz.ai as a Regional Customer Success Manager - West and serve as a trusted advisor to clients, leveraging AI technology to coordinate care. You will monitor customer experience, provide training, build business plans to achieve client success, and drive contract renewals and expansion. This role requires strong customer relationship skills, cross-functional collaboration, and a passion for improving healthcare outcomes. The ideal candidate will thrive in a fast-paced environment and be highly motivated to drive business growth. The position offers competitive benefits, including medical, dental, vision, 401k, and generous vacation time.

Requirements

• Minimum 8+ years in a Customer Success, Sales or Marketing role in the healthcare industry OR clinical experience (radiology, neuroscience, cardiology)
• Strong knowledge of US healthcare systems
• Outstanding track record of working with customers
• Very strong verbal and written communication skills
• Ability to travel (10% - 20%)

Responsibilities

• Serve as the primary contact and a trusted partner for our customers with strong relationships across each care team, administration and the C-Suite
• Monitor and optimize the customer’s experience to exceed expectations and deliver meaningful results, including monitoring engagement and utilization data and implementing solutions to ensure our product’s stickiness
• Provide ongoing training to Users and work closely with the clinical team to continuously optimize the workflow and ensure all specialties are using the application
• Build and execute a business plan to help the customer achieve their Measures of Success and appreciate improvement in clinical, financial and operational outcomes
• Drive contract renewals, expansion into new sites and highlight new products of interest for customers, partnering with the sales team to expand the business  and increase revenue per account

Preferred Qualifications

• You thrive on building meaningful customer relationships at all levels of the organization
• You are excellent at cross-functional collaboration and want to be part of a passionate and mission-driven team
• You want a role where you’ll be at the intersection of technology, clinical care, customer relationships and revenue generation
• You are a creative problem-solve, are detail-oriented and get things done
• You are excited by the idea of a constantly changing, fast-paced environment
• You are highly motivated, proactive and stop at nothing to drive the business forward

Benefits

Competitive benefits, including medical, dental, vision, 401k, generous vacation, and other great benefits to full-time employees