Regional Director, Customer Success

Summary

Join Wiz, a rapidly growing cloud security company, as the Regional Director of Customer Success - AMER West. You will lead teams of Technical Account Managers (TAMs) and Customer Experience Managers (CEMs), coaching, mentoring, and inspiring them. Act as the voice of the customer, celebrating successes and raising risks. Collaborate with cross-functional leaders and be accountable for key performance indicators (KPIs). Continuously strive for greater adoption of Wiz's platform and drive security democratization. Work with global peers to execute a global strategy of excellence and serve as a point of escalation for critical situations. Advise customers on best practices and proactively engage with partners to ensure successful outcomes. Stay updated on industry trends and the product roadmap.

Requirements

• 10+ years of leadership experience, running blended teams in the cybersecurity, containers, and/or cloud computing markets
• Knowledge of cloud computing and ideally, hands-on experience with building and operating cloud infrastructure
• A highly consultative and strategic mindset, setting audacious goals, and innovating to achieve them
• Proven track record of working with customers at CxO, VP, and Director level in a Customer Success, TAM, and/or Professional Services role, including managing customer escalations and balancing customer expectations with design and business requirements
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Thorough understanding of cloud platform features, capabilities, and best practices for securing and building on the cloud
• Ability to thrive in ambiguity and be a self-starter, self-directed, and independent thinker
• Ability to multitask and work in a fast-paced environment

Responsibilities

• Lead teams of TAMs and CEMs, aligned to all customers in the region, and provide coaching, mentoring, and inspiration to your management layer and the wider team
• Act as the voice of the customer in your region, celebrating success and raising risk early and often
• Be an integral part of the region’s Extended Leadership Team, collaborating and contributing with cross-functional leaders on all matters related to the success of the region
• Be both accountable and responsible for a set of metrics and KPIs such as deployment time, product adoption, health score, and customer security risk. Relentless strive to surpass targets
• Continually push for more adoption of Wiz through the full adoption of the Platform and driving democratization of security
• Work with your Customer Success global peers to create and execute a global strategy of excellence
• Serve as a point of escalation in any critical situation related to your customer base
• Be technically astute and highly capable with the Wiz Platform, Cloud Computing, Cyber Security, and the broader IT ecosystem, such that you can guide and advise your teams and your customers as needed
• Advise customers on cloud security best practices and help secure their deployments by being proactive throughout their journey with Wiz
• Be proactive with our Partners and our Channel team to ensure successful customer outcomes
• Be a passionate advocate for our post-sales customer experience and be on hand to articulate to prospects the value of our Support packages
• Keep up to date with Cloud and Cyber Security trends, as well as our product roadmap, enabling you and your teams to anticipate future customer needs

Benefits

• Medical, dental and vision insurance
• Home Office Setup reimbursement
• Flexible Spending Accounts
• Monthly Connectivity reimbursement
• Employee Assistance Program (EAP)
• Short- and Long-term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan (with employer match)
• Flexible paid time off + 11 paid holidays
• Paid leave programs, including parental, pregnancy health, medical and bereavement leave