Registered Polysomnographic Technologist

Summary

Join Sleep Doctor, a sleep health company dedicated to improving well-being through sleep, as a Sleep Care Advocate (Registered Polysomnographic Technologist). You will play a crucial role in defining and executing the company's e-commerce business and product strategy, focusing on CPAP and Bedding Products, Home Sleep Tests, and other sleep-oriented products. This position involves providing exceptional customer service and product information, analyzing home sleep test results, recommending equipment based on individual needs, and educating customers on product features and proper usage. You will also be responsible for virtual demonstrations and setups, technical support, and maintaining good relations with clients and referring physicians.

Requirements

• Licensed Respiratory Therapist (RRT or CRT) and/or Registered Polysomnographic technologist (RPSGT) with 2-3 years of DME experience and/or sleep lab titration experience
• Be able to troubleshoot and provide recommendations for appropriate CPAP masks, CPAP and BiPAP equipment
• You are patient focused. You start with the patient and work backwards. You invest the time and energy to understand the patients’ objectives, then tie all your activities directly to the achievement of those objectives
• Be able to set up and operate devices such as CPAP and BiPAP machines
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME), specific to Sleep Apnea and CPAP Products
• Excellent verbal, written, communication skills, and ability to properly treat confidential information
• Thrive in a fast-paced and collaborative cross-functional environment; can multi-task and pivot with relative ease as priorities change

Responsibilities

• Analyze home sleep test results to identify patterns and abnormalities
• Communicate findings clearly and effectively to customers
• Address customer questions and concerns
• Provide equipment recommendations based on sleep test results and physician recommendations ensuring alignment with individual customer needs and treatment plans
• Sell CPAP, BiPAP, and therapy equipment options as well as educate customers on product features, benefits and proper usage
• Perform virtual demonstration and education of respiratory therapy equipment
• Assist with virtual setups of PAP devices and masks for customers
• Train and educate consumers on use of equipment and answer any inquiries related to services or equipment
• Keep track of industry news and developments
• Maintain working knowledge of current DME products and services offered by the company, including initial qualifications for PAP devices
• Provide technical support for PAP patients, referrals, and team members
• Maintain good relations with clients and consult with referring physicians regarding patient treatment, medical conditions, and home environments
• Identify programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase customer satisfaction
• Coordinate with other departments to minimize delivery expenses and provide efficient service to customers

Benefits

• Base Salary Range: $68,000-75,000 annually
• Note that final compensation is subject to the candidate’s specific qualifications and location, as well as the needs of the company
• The Company currently provides medical, vision, and dental insurance and 100% of the employee  medical, vision,   and   dental   premiums  covered   by   the   Company
• There is an option to participate in both a medical FSA and dependent care FSA
• We offer a 401(k) plan, with fully matching contributions up to 3% of salary and 50% matching from 3% to 5% of salary
• There is a company paid life-insurance policy, and the option to participate in a voluntary pet-insurance policy
• You will be eligible for Paid Time Off in accordance with the company’s policies
• Our Seattle-based employees will receive commuter benefits