Registry Officer/Senior Registry Officer

Summary

Join Winrock International's Environmental Resources Trust (ERT) as an Officer, Registry Operations! This U.S. remote position, also available in Arlington, VA or Little Rock, AR, contributes to managing all aspects of registry services for ACR, an internationally recognized carbon crediting program. You will support partners and colleagues in operationalizing programs, ensuring regulatory compliance and technical rigor. Daily engagement with ACR's registry platform and processes is key, along with advising technical staff and supporting users. This role enhances ACR's growth through strategic collaborations. The ideal candidate possesses strong organizational, analytical, and communication skills, along with relevant experience in customer support or database management.

Requirements

• Bachelor’s degree required
• Minimum of 3 years of relevant work experience in customer support, database management, or systems organization is required
• Strong organizational, analytical and systems thinking skills and a willingness to learn on the job
• Detail oriented
• Demonstrated project management ability, including tracking and meeting deadlines, and reporting for multiple activities and partners
• Ability to work well in teams and independently and manage workflow effectively for multiple tasks
• Ability to consistently interact with others in a professional, courteous, and tactful manner, maintain a positive attitude, and work effectively in a team setting
• Demonstration of high level of client service, including thorough and timely responses to partner inquiries
• Excellent interpersonal skills, impeccable integrity and trustworthiness, and a diplomatic approach to problem solving
• Expertise with Microsoft Office suite
• Willingness to write, edit, and format documents and email correspondence
• Ability to meticulously review and provide substantive feedback on datasets and documents
• Strong speaking, presentation, and written communication skills
• Fluency in spoken and written English is required
• Must be available to travel domestically 1-3 times per year for short-term assignments
• Commitment to mission and interest in market-based approaches to reducing greenhouse gas emissions required
• Candidate must be comfortable working in a flexible, high-paced environment
• Must have work authorization in the United States

Responsibilities

• Support ACR and ART staff and stakeholders use of the registries during GHG project listing, validation/verification, and credit issuance and transaction processes
• Review project data and documents submitted to the ACR registry for accuracy and completeness prior to credit issuance
• Support the review process for new registry participants, including know your customer (KYC) and providing onboarding assistance
• Help maintain and update ACR policy and template documents for use by ACR users and staff
• Support ACR and ART’s engagement with its registry service providers. Participate in regularly scheduled meetings to track development needs and outcomes. Communicate as needed with the registry service providers to address any issues or questions that arise
• Learn, test, troubleshoot and be able to teach the functionality of the registry systems
• Track relevant program developments, including publication of new methodologies and approval of new Validation/Verification Bodies to ensure the registries’ functionality is in alignment
• Think creatively and practically about opportunities to improve registry service
• Answer registry participant questions regarding invoicing
• Answer stakeholder questions regarding publicly available information
• Assist and provide background information in response to general new business inquiries via email and phone
• Assist with ongoing management of registry datasets
• Contribute to the development of analyses, presentations, and outreach materials to support program operations and strategic business development opportunities for the registries to connect to emerging carbon markets and platforms

Preferred Qualifications

• Advanced degree in Environmental Sciences / Policy, GHG Accounting, Systems Engineering, Operations, Computer Science, or related field a plus
• Additional years of experience preferred. Experience in environmental markets preferred
• Experience with data analytics platforms such as Tableau or Power BI a plus
• Experience with data migration a plus
• Fluency in one or more additional languages is an asset

Benefits

• The pay range for this role is $60,000 - $85,000 per year depending on the candidate's level of experience, specialized knowledge and skills, and current market conditions
• Winrock offers an excellent benefits package