Regulatory Support Representative

Summary

Join COMPLY, a leading global provider of regulatory compliance software and solutions, as a Regulatory Support Representative! In this role, you will act as a liaison between teams, manage client account activations, gather client feedback, and troubleshoot issues. You will collaborate with various departments, provide client support on regulatory filings, educate clients on software features, and contribute to software enhancements. This position offers extensive exposure to different teams and potential for career advancement. The ideal candidate is patient, problem-solving oriented, and thrives in a fast-paced environment. Apply today if you are passionate about helping clients and exceeding expectations!

Requirements

• Must be available to work Monday through Friday, 9-5 (EST)
• Bachelor’s Degree with 0-3 years of work experience
• Excellent written and verbal communication skills with the ability to listen, articulate, ask questions, and advocate on behalf of our clients
• Ability to accurately analyze and interpret data
• Exceptional organizational and time management skills
• Superior case management, troubleshooting, resolution, and analysis skills
• Ability to perform complex tasks and prioritize multiple projects

Responsibilities

• Deliver client support on regulatory filing requests by nurturing cross-departmental collaboration with analysts, consultants, and product development teams to enhance client experience
• Educate clients on the features of the MyRIACompliance software and their included services to help clients optimize value
• Respond efficiently to client inquiries and maintain exceptional client satisfaction
• Review and interpret data received from various sources, identifying any discrepancies in data received
• Provide one-on-one assistance to clients through phone and email interaction as well as scheduled calendar meetings
• Ability to proactively manage a book of cases, multi-task, triage incoming requests, in a fast-faced environment efficiently with ethical integrity
• Manage regulatory support case details in our Salesforce case tracking system
• Respond to client questions, update clients on project status, and troubleshoot issues in a timely manner
• Collaborate daily with other internal departments such as Client Support, Product, Development, and Compliance teams to our clients’ needs, both immediate and long-term
• Provide client feedback and internal recommendations to product team for software enhancement
• Serve as a partner to the Analyst team to manage regulatory filings through its lifecycle
• Collaborate with senior management to support strategic planning and decision making on compliance related issues

Preferred Qualifications

• Major in Accounting, Finance, Business or Economics is a plus (but not required.)
• Previous experience in a high-volume call environment and/or client support role is a plus!
• Experience with Salesforce.com (or other CRM systems), SaaS technology, MS Office, Python, and SQL software support is a plus!

Benefits

• Comprehensive medical, dental and vision insurance at little to no cost starting on day one
• 401k with a company match
• Supplemental benefits at a discounted rate including home, auto and pet insurance
• Unlimited PTO
• Professional Development reimbursements
• Remote opportunities available for most positions
• Time to get together in person for company happy hours, team offsites and more