Reimbursement Specialist Patient Access

Summary

Join Guardant Health as a Reimbursement Patient Access Specialist and provide exceptional support to customers, the Clinical Laboratory, Sales Representatives, and the billing vendor. You will be responsible for handling inquiries, verifying patient eligibility, obtaining billing data, and ensuring data accuracy. This role requires strong communication skills, proficiency in Salesforce.com and Microsoft Office, and the ability to work independently and as part of a team. Guardant Health offers a hybrid work model with defined in-person and work-from-home days, promoting work-life balance while fostering team collaboration.

Requirements

• Ability to work as part of a team comprised of internal employees, contractors and managers
• Ability to multitask and take on various projects
• Ability to work with self-discipline, good judgment and independence in a dynamic office setting
• Excellent written, verbal communication skills are required, as is computer proficiency
• Solid experience using Salesforce.com and Microsoft Office
• Flexibility with respect to working hours based on operational need

Responsibilities

• Receive and respond to telephone and email inquiries from physician offices, insurance companies, sales representatives and patient’s inquiries
• Check incoming requisitions for insurance, Medicare, Medical, etc. patient eligibility
• Contact clients and patients to obtain or verify billing data
• Contact clients and patients with information on our Financial Assistance Program
• Export data from LIMS; upload data into various applications for benefits eligibility and patient information
• Document all phone calls and follow up activities
• Contact physicians and other medical personnel to obtain missing information pertaining to billing
• Adhere to Standard Operating Procedures (SOP’s) pertaining to Client Services requirements
• Perform quality checks to ensure accuracy of data entry
• Appropriately field calls for reimbursement and billing
• Other administrative duties
• Verify incoming requisitions for payment type and data accuracy

Preferred Qualifications

Bachelor’s degree or equivalent combination of education and experience preferred

Benefits

Hybrid Work Model : At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients