Remote 911 Migration Manager

Summary

Join our team as an Emergency Services Migration Manager to support the planning, implementation, and delivery of Inteliquent 9-1-1 Services. The ideal candidate will have experience in 9-1-1 call routing preparation, implementation, and troubleshooting, as well as strong workflow familiarity and project management skills.

Requirements

• Bachelor’s degree, or the equivalent
• 2+ years’ 9-1-1 call routing preparation, implementation, and call flow troubleshooting experience
• 2+ years’ experience in 9-1-1 routing solutions and services (wireline, VoIP, Wireless, and/or NG911)
• Proven track record of simultaneously managing multiple responsibilities while meeting project deadlines
• Strong workflow familiarity, experience managing projects
• Strong written, verbal, and customer management skills
• Ability to clearly communicate issues, impacts, and corrective actions on programs to internal and external representatives
• Ability to understand and communicate both technical and business information

Responsibilities

• Support the successful implementation and delivery of 9-1-1 services for Inteliquent in collaboration with and under the guidance of the Inteliquent 9-1-1 Program Manager responsible for the customer account
• Conduct outreach and follow-up with Originating Service Providers (OSPs), facilitate planning meetings, and collaborate with internal teams in support of NG9-1-1 Aggregation rollouts
• Support NG9-1-1 Aggregation and Emergency Services Gateway solution migrations, through scheduling and facilitation of pre-migration and migration testing with customers. Lead or assist in trouble-shooting problems encountered during testing
• Support VPC customer onboarding and troubleshooting
• Track customer-specific program metrics and analyze delivery performance and key business performance indicators. Prepare and present status to stakeholders, and Inteliquent leadership as required
• Collaborate with other departments to integrate with existing business systems and processes. Identify, design, develop/improve, and execute processes, goals, and solutions to ensure implementation excellence and optimal customer experience
• This position will have rotational on-call support responsibility for customer communication in the case of critical 9-1-1 solution incidents

Preferred Qualifications

• 2-4 years’ experience within telecommunications field with working knowledge of telecom networks and telecom network order processes (e.g. ASRs, circuit/trunk provisioning) preferred
• Knowledge of network trunking architecture
• Working knowledge of DS1, DS3, Ethernet level facility transport services

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice