Remote Account Manager II

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Lightcast

πŸ“Remote - United States

Job highlights

Summary

Join Lightcast as an Account Manager II to build strong client relationships, drive revenue growth, and deliver exceptional customer experiences.

Requirements

  • 3+ years of experience in a similar role with a technology company
  • Bachelor's degree (preferred)
  • Excellent written and verbal communication skills
  • Strong interpersonal, negotiation, and problem-solving skills for understanding client needs and driving renewal, cross-sell, and up-sell outcomes
  • Proficient in using spreadsheets, presentations, and data analysis tools to present information effectively

Responsibilities

  • Addressing customer inquiries
  • Identifying solutions
  • Collaborating closely with other departments to deliver an outstanding customer experience
  • Building loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence
  • Secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company
  • Establish client specific goals, coordinate the successful onboarding and measure account health according to established targets

Benefits

Equal opportunity workplace

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