Account Manager II

Summary

Join Lightcast as an Account Manager II and build strong client relationships to drive revenue growth. You will manage assigned accounts, address customer inquiries, and collaborate with other departments to deliver exceptional customer experiences. Key responsibilities include securing account renewals, cross-selling and upselling, and establishing client-specific goals to ensure customer success. This role requires 3+ years of experience in a similar technology role, excellent communication and interpersonal skills, and proficiency in data analysis tools. A bachelor's degree is preferred. Lightcast is a global leader in labor market insights committed to diversity and inclusion.

Requirements

• 3+ years of experience in a similar role with a technology company
• Excellent written and verbal communication skills, able to create compelling presentations and deliver great customer service
• Strong interpersonal, negotiation, and problem-solving skills for understanding client needs and driving renewal, cross-sell, and up-sell outcomes
• Proficient in using spreadsheets, presentations, and data analysis tools to present information effectively
• Thrives in client collaboration to solve challenges, with solid knowledge of products/services to match solutions to needs
• Strong organizational skills to manage multiple priorities, maintain high activity levels, and succeed in a competitive environment
• A continuous learner, focused on developing win-win outcomes for clients and the company

Responsibilities

• Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence
• Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company. Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales/renewals
• Establish client specific goals, coordinate the successful onboarding and measure account health according to established targets. Ensure customers achieve fast time-to-value. Keep clients engaged and regularly using our product and services

Preferred Qualifications

Bachelor's degree