Remote Account Manager II

Summary

Join Lightcast as an Account Manager II to build strong client relationships, drive revenue growth, and deliver exceptional customer experiences.

Requirements

• 3+ years of experience in a similar role with a technology company
• Bachelor's degree (preferred)
• Excellent written and verbal communication skills
• Strong interpersonal, negotiation, and problem-solving skills for understanding client needs and driving renewal, cross-sell, and up-sell outcomes
• Proficient in using spreadsheets, presentations, and data analysis tools to present information effectively

Responsibilities

• Addressing customer inquiries
• Identifying solutions
• Collaborating closely with other departments to deliver an outstanding customer experience
• Building loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence
• Secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company
• Establish client specific goals, coordinate the successful onboarding and measure account health according to established targets

Benefits

Equal opportunity workplace