Remote AI Operations Engineer

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Talentus

πŸ“Remote - Mexico, Argentina

Job highlights

Summary

Join Talentus as an AI Operations Engineer and play a crucial role in supporting implementations and managing IT infrastructure environments to ensure smooth operations.

Requirements

  • Background in Data Science or a related field
  • Familiarity with AI/ML concepts and automation, particularly within ServiceNow
  • Experience working in IT operations or on an IT operations team
  • Strong knowledge of observability and event management best practices
  • Familiarity with multi-cloud platforms and ITIL processes, especially in event and incident management
  • Experience with monitoring tools such as SL1 and ServiceNow ITOM
  • Excellent problem-solving skills and the ability to work in a dynamic environment
  • Strong communication skills for collaboration with technical and non-technical stakeholders

Responsibilities

  • Support the implementation and management of AI/ML solutions within the IT infrastructure
  • Ensure operational efficiency across different environments by monitoring performance and troubleshooting issues
  • Assist in defining and managing the enterprise monitoring strategy for observability and event management
  • Develop a comprehensive monitoring approach covering metrics, logs, traces, alerts, dashboards, and reports
  • Leverage AI and machine learning techniques for predictive analytics, incident forecasting, and automating the detection, diagnosis, and resolution of incidents
  • Collaborate with IT teams to optimize monitoring processes and tools, ensuring alignment with business requirements
  • Work closely with end users, production support teams, and stakeholders to gather requirements and deliver effective monitoring solutions
  • Provide guidance and support to users on maximizing the benefits of monitoring capabilities
  • Evaluate and select appropriate monitoring tools and platforms, integrating them with existing IT systems and processes
  • Assist in managing the roadmap for monitoring and automation tools, proposing innovative solutions in line with technology strategy
  • Establish and maintain service level agreements (SLAs) and key performance indicators (KPIs) to monitor and report on system performance and quality
  • Collaborate with IT teams to ensure best practices are followed across the enterprise

Benefits

  • Full-time remote role
  • Competitive hourly rate paid in $USD
  • Opportunities for career growth and professional development
  • Chance to collaborate with a global team across diverse industries and countries
  • Continuous Learning and Improvement with access to Udemy courses

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