Remote Asset Recovery Specialist III

Summary

Join Octane, a remote-first company revolutionizing recreational purchases, as a Loss Recovery Specialist III. You will focus on resolving high balance charged-off skip accounts and act as a first line recovery agent for accounts re-entering the collection stream post-sale.

Requirements

• HS Diploma or GED required (some college coursework a plus)
• Preferably five years of Collection experience, ideally in auto finance or an installment loan portfolio including minimum of three years’ experience in heavy skip trace
• Able to work a flexible schedule; honest with strong work ethic, unscheduled absences are rare, always punctual
• Solid understanding of finance/lending/collections
• Proficient working knowledge of MS Office Suite
• Able to master use of web-based system of record (LoanPro) and available skip tools (training provided)
• Energetic, flexible, empathetic, with a positive attitude, with the ability to work well under pressure
• Strong communication and negotiation skills along with excellent “people” skills and a strong customer service attitude
• Possess excellent written and verbal communications skills; Bilingual English/Spanish a plus

Responsibilities

• Possess advanced skip tracing skills for post charge off accounts and accounts referred for legal remedies
• Recovery on losses by manually conducting outbound and inbound collection and customer service calls
• Investigate and resolve issues generally associated with loan servicing, i.e., potential loss situations such as confiscations, impounds, bankruptcy, replevins, and repossessions
• Provide consistent and productive follow up on Charge Off accounts 120 days or greater; determine if account should be considered for legal actions; work closely with skip vendors to resolve via repossession or collection of balance owed
• Monitor bankruptcy accounts assigned for recovery; skip trace as needed
• Initiate contact with consumer to negotiate arrangements up to 45 days after the collateral is sold where a deficiency balance is present prior to account being issued to an outside collection agency
• Adhere to all federal and state laws, regulatory guidelines and internal company policies and procedures
• Negotiate win-win solutions to assist consumer with acceptable payment options as warranted

Benefits

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit