Remote Azure Billing and Usage Investigation Specialist

Summary

Join Pax8 as an Azure Billing & Usage Investigation Specialist L2, resolving complex usage issues and working closely with the internal development team to address arrears-usage issues.

Requirements

• 1-3 years of relevant experience in Azure Cost Manager (ACM), with a strong understanding of month-over-month billing trends
• Expertise in arrears-based billing models and how they affect usage patterns
• Familiarity with AWS or other cloud cost filtration methods
• Proven ability to handle escalations, manage technical challenges, and communicate effectively with both internal teams and external vendors
• Strong organizational skills, with a track record of maintaining clear, accurate documentation in ticket workflows

Responsibilities

• Resolve advanced IAAS UI escalations, with a focus on Azure billing and usage scenarios
• Work closely with our internal development team to address arrears-usage issues and ensure they are resolved efficiently
• Act as an escalation point for high-conflict scenarios, ensuring clear and effective communication throughout the resolution process
• Proactively create and update knowledge-based articles to ensure your team has access to the latest resources and troubleshooting methods
• Oversee project management tasks, maintain team accountability, and advocate for continuous improvement in workflows
• Collaborate with leadership to identify and address pain points, driving productive solutions that benefit the entire team

Benefits

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental & Vision Insurance
• Employee Assistance Program
• Employer Paid Short & Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups