Remote BHI and Clinical Support Specialist

POSITION DESCRIPTION:

MediTelecare is the nation’s leading telemedicine provider of behavioral health care to skilled nursing, assisted living and independent living facilities seeks, an experienced full time BHI Support Specialist. This positionis responsible for assisting the ancillary program manager in Behavioral Health Integration (BHI) related tasks.

A Benefits Package that Make a Difference:

- Choice of three health insurance Plans

- Dental

- Vision

- Generous PTO

- 8 Paid Holidays

- Ancillary Insurance Coverage (Accidental, Hospital Indemnity, and Critical Illness)

- Free Life Insurance with Buy Up Options

- 401K with company match

- Pet Insurance

ESSENTIAL BHI FUNCTIONS:

• Completion of BHI as assigned and as needed to ensure all interventions are completed each month.
• Assist with day-to-day functions of BHI including adding new patients to BHI / discharging patients from BHI and updating any additional information such as provider changes, adding new facilities and removing inactive or termed facilities.
• Assist in maintaining BHI assignments for office staff and remote facilitator employees through Avatar. Maintain assignments on shared spreadsheet as well as assigning in Avatar.
• Assist in auditing BHI completed notes for accuracy and quality.
• Assist with audit of insurance changes monthly.
• Report any issues directly to the ancillary program manager and/or Chief Informatics/Compliance Officer when applicable.
• Aid with additional employee trainings as necessary/provide support to newer employees that may need additional assistance via “shadowing.”

Onsite Clinical Support Facilitation

• Assisting patients by offering education related to their behavioral health visits, whether the treating clinician is conducting the visit in person or via telehealth
• Providing technical support and assistance for telehealth visits to include room and equipment preparation
• Supporting clinicians by accessing vitals and other relevant data from the facility’s EMR
• Procurement of patient referral documents as needed
• Acting as a liaison between the clinicians and the facility staff
• Interacting with staff and/or family members as necessary
• Maintaining responsibility for proper handling and cleaning of MediTelecare equipment

GENERAL REQUIREMENTS:

All BHI and Clinical Support Specialists are expected to perform all of the core functions as described above as assigned. Each individual role may change from time to time depending on scheduling, the needs of our facility partners, clinician needs, and changes in the healthcare industry.

EDUCATION, EXPERIENCE AND LICENSING:

• Minimum High School Diploma required
• 1+ year in a healthcare setting preferred, but not required
• Medical Assistant or CNA certification a plus

KNOWLEDGE, SKILLS AND ABILITIES:

• Basic working knowledge of medical terminology
• Experience in the use of online healthcare tools
• Proficiency in Microsoft Office Suite – Outlook, Word, Excel
• Ability to maintain full confidentiality and compliance with sensitive medical information, including but not limited to HIPAA protected information and PHI.
• Commitment to providing platinum-level customer service and communication
• Ability to embrace a company culture of caring and kindness

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:

• A dedicated home office space with a closing door that is free from distractions and meets HIPAA and PHI standards
• A reliable home internet connection
• A valid driver’s license and reliable mode of transportation
• The ability to travel up to 1 hour in any direction from home office to cover clinics when needed
• Ability to stand, walk, see, speak, hear – both in person and remotely; use hands, fingers to type or use manual equipment, reach with hands and arms. Regularly required to stoop, bend, crouch. Specific vision requirements include close-up corrected vision
• Must be able to lift, push, pull up to 30 lbs. without restrictions
• Ability to remain sedentary for long periods of time while working on administrative tasks
• May be exposed to bodily fluids, viruses or other infectious diseases within a healthcare facility
• Potential exposure to cleaning chemicals used within a healthcare facility

DISCLAIMER:

This description is not a complete listing of every responsibility, task, and requirement for a BHI and Clinical Support Specialist. MediTelecare reserves the right to add, delete, or re-assign portions of this description at any time based on business and patient needs.