Remote Bilingual Care Coordinator, Chronic Care Management - Medical Assistant

Summary

Join our team at Vesta Healthcare and help empower caregivers in the home! We're seeking a customer-focused individual to assist with coordinating care for members enrolled in Medicare's chronic care management program. The ideal teammate will have fluency in English and Spanish/Mandarin/Cantonese/Russian, a minimum of 2 years of experience working in healthcare, and strong proficiency in computer software navigation.

Requirements

• Fluency in English and Spanish/Mandarin/Cantonese/Russian (writing, reading and speaking)
• A minimum of 2 years of experience working in a healthcare setting
• The ability to work Monday - Friday, 9:00 am - 6:00 pm EST and rotating holiday shifts
• 2+ years experience with PCP office and/or working with a health plan and coordinating services and care for members
• Knowledge and understanding of medical terminology
• Experience communicating with patients via phone/telehealth
• Knowledge and understanding of chronic care management processes
• A customer service mindset for both internal and external customers
• Medical Assistant and or Medical Scribe Certification

Responsibilities

• Provide practice support including: contacting members, caregivers, and care team members as directed
• Work closely with the clinical team to improve the health and care of our members
• Coordinating care for members of the program
• Data entry within operating dashboards, reporting and workflow platforms
• Ensure Data Quality and Accuracy

Benefits

• Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
• Paid vacation
• Paid Sick/personal days
• ~12 paid holidays
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly gym reimbursement to be used for gyms, online classes, etc
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us