Remote Bilingual Customer Service Representative, Student Advisor

Summary

Join our team as a Bilingual Customer Service Representative (Student Advisor) and provide exceptional customer service to our US customers from Malaysia. This remote contract role requires fluency in English and Mandarin, and involves providing course consultations, proactive outreach, and excellent customer service.

Requirements

• Fluent in both English and Mandarin (both spoken and written)
• Fresh graduates are welcome to apply for this position

Responsibilities

• Serve as the first point of contact for our users, addressing their inquiries, providing information about our courses, and resolving any issues they may encounter
• Proactively contact potential customers from our user leads list, offering detailed course consultations and assisting them in making informed decisions about their educational journey
• Maintain strong relationships with current customers by providing excellent service and support, responding swiftly and professionally to any queries or concerns
• Maintain accurate and detailed customer records, tracking all interactions, transactions, comments, and complaints
• Collaborate with the team to communicate feedback from customers and help improve our products and services
• Stay updated on our course offerings, pricing, and policies to provide accurate information to customers

Preferred Qualifications

• 0-1 years of customer service experience, including internships or part-time roles in customer service or a similar role, preferably in the education sector
• Excellent communication, interpersonal, and customer service skills
• Ability to work independently, manage time effectively, and meet deadlines
• Proficiency in using customer relationship management (CRM) software and other relevant computer applications
• Positive attitude, patience, and a customer-oriented approach

Benefits

This is a full-time contract position requiring 40 hours per week