Remote Callcenter Agent
Telemedi
Job highlights
Summary
Join Telemedi as a Customer Service Specialist with Spanish and English language skills to deliver superior customer experience, register patients for visits, and handle complaints. Enjoy good salaries, remote work flexibility, unlimited access to telemedicine services, and a dynamic startup environment.
Requirements
- Serbian language - native
- An empathetic, understanding, and discreet person
- Accurate and organized
- Communicative knowledge of English
- Knowledge of the Office system
- Experienced in customer or patient service
Responsibilities
- Deliver superior customer experience to individuals and business clients by calls and mail
- Register patients for visits and provide them with help in looking for physical clinics
- Contact clinics in order to book visit for patients
- Collect comments from clients and doctors
- Handle complaints, reporting irregularities and deficiencies in consultations to physicians
- Take care of the proper circulation of medical documentation
Benefits
- Good salaries
- Remote work flexibility
- Unlimited access to telemedicine services
Job description
Looking for a stable yet dynamic and energetic job? Want to do things that really matter? What a coincidence.
We’re Telemedi - a trusted partner in advanced digital healthcare solutions. What we do is ultimately save lives. And yes, those are big words. But we do put faith in them, and we conduct our business with this particular goal in mind.
How do we achieve that?
We work in 20+ global markets, providing high-quality services of remote doctor consultations - over 100,000 per month, conducted by 500+ GPs. We implement digital healthcare solutions for insurance, assistance, healthcare, and finance. We build our leverage on AI, automated triage, and medical monitoring devices. We aim to lead the change that the world is currently facing.
What’s in it for you?
We offer good salaries. We enable you to work remotely in full. We give you unlimited access to all our remote doctor consultations. But what’s most important is our culture. Here at Telemedi we seek and encourage honest, mutual feedback, ownership, and drive for growth and improvement. And yes - you truly can speak your mind and be taken seriously.
Customer Service Specialist with Spanish and English
Deliver superior customer experience to individuals and business clients by calls and mail
Register patients for visits and provide them with help in looking for physical clinics
Contact clinics in order to book visit for patients
Collect comments from clients and doctors
Handle complaints, reporting irregularities and deficiencies in consultations to physicians
Take care of the proper circulation of medical documentation
Serbian language - native
An empathetic, understanding, and discreet person,
Accurate and organized,
Communicative knowledge of English,
Knowledge of the Office system,
Experienced in customer or patient service.
Adequate salary to your experience, skills and achieve KPIs.
Possibility to get a unique experience in a dynamic, innovative startup environment in a fast-growing market.
Unlimited access to telemedicine services.