Remote Case Manager

Summary

Join our team as a Global Benefits Associate and help us administer and coordinate employee benefits across various countries, ensuring compliance with local regulations, market trends, and internal policies.

Requirements

• Is proficient in English with great communication and interpersonal skills
• Has at least 1-2 years of experience in benefits administration or HR within a global environment, ideally within an Employer of Record or similar organisation
• Has a natural curiosity and is excited about learning about benefits in multiple countries
• Is able to manage multiple tasks and prioritise effectively
• Has a keen eye for detail, ensuring that documentation is accurate, thorough, and easy to understand
• Has a proactive approach to problem-solving, a customer-focused mindset, and the ability to work effectively in a diverse and fast-paced environment

Responsibilities

• Assist in the administration and coordination of employee benefits, including insurances, retirement plans, flexible benefits, wellness programmes and other country-specific benefits
• Maintain accurate records of benefits enrollments, changes, and terminations and ensure data integrity across all platforms
• Work closely with benefits vendors and partners to ensure seamless delivery of services to employees across various regions
• Monitor and ensure compliance with local benefits regulations and assist with internal audits, regulatory filings, and required reporting
• Record processes and review and update customer-facing collateral to support colleagues and customers with clear and accessible information
• Partner with all relevant departments to ensure consistency in benefits administration and communication across regions
• Respond to benefits-related queries, providing clear and accurate information in a timely manner
• Assist in gathering and analysing data on benefits market trends to support benefit design and launches in new countries
• Identify opportunities to streamline and improve the efficiency of benefits processes and procedures

Benefits

• Shared ownership: Being a part of our journey means you'll own a piece of Omnipresent
• Annual vacation entitlement: At Omnipresent, our annual leave policy entitles employees to 33 days of holiday, inclusive of local holidays in your region or the country's legal minimum, whichever is greater
• Flexible working: Work from anywhere in the world! We don’t care where or when you work, as long as the job gets done. We are genuinely as flexible as the work allows
• Development: Training, coaching, and an environment that promotes career ambition and progression
• Work environment: We are fully remote, allowing you to work from wherever you live in a flexible manner
• Parental leave: For employees that have been with us for 12 months by their due date, we offer 6 months of fully paid parental leave for the primary caregiver, followed by statutory for your region. Secondary caregivers that have been with us for 12 months are entitled to 8 weeks fully paid parental leave
• Wellbeing: Mental health and wellbeing support and services through Plumm
• Home office setup: We will provide you with the equipment you need to work from home in the same way you would if you were in an office. We will provide you with the home office equipment you need to enable you to work effectively wherever you are, including covering internet costs
• Education: We believe in helping you maximise your potential to deliver maximum impact. Get access to books, courses, mentors and learning plans to help you be your best and do your best!