Remote Client Care Counsellor
Spectrum.Life
π΅ $38k
πRemote - United Kingdom
Please let Spectrum.Life know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join our team as a proactive, reliable, and fully qualified Psychotherapist/Counsellor to provide access to professional services while overseeing other individuals engaging in the service.
Requirements
- Hold a recognized qualification in Counselling or Psychotherapy at Level 5 or higher
- Minimum of 200 post-qualification accrued counselling hours
- Registered member and/or accredited member with a professional association or organisation which is governed by a recognised code of ethics and disciplinary process
- Strong computer skills and mastering current software and applications (such as Microsoft Office)
- Ability to work at a fast-paced environment and to meet key objectives around call volume/video consultations and quality
- Ability to adapt to both the ever-changing client and organisational needs
- Ability to work in a fast-paced environment and to multi-task, when needed
- Strong empathy and listening skills
- Flexibility to work shifts, weekends, evenings, holidays etc. as per business needs
- Experience working with a variety of clients reflecting a wide range of clinical presentations
- Experience of screening clients & carrying out initial screening appointments
- Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc
- Good clinical judgement and understanding of your responsibilities regarding confidentiality
- Strong work ethic and professionalism
- Ability to work over the phone, video and through chat
- Strong interpersonal and communication skills
Responsibilities
- Evaluating the needs of clients
- Conducting screening assessments over the phone with individuals wishing to engage with EAP services
- Assessing for any immediate risk and performing crisis containment
- Signposting to helpful resources over the phone and video
- Carrying out screening assessments over the phone with individuals wishing to engage with EAP services, focusing on strengths as well as difficulties
- Conducting risk assessments and implementing risk management plans as appropriate
- Providing immediate telephone/video crisis counselling/interventions to employees and family members of customer organisations
- Identifying the presenting problem and determining appropriate service response level as per case response level standards
- Meeting key objectives around call volume and quality
- Being the first point of contact to our clients via phone, sms, live chat and WhatsApp
- Operating within all policies, procedures and guidelines of the EAP service
- Participating in team meetings and attending other meetings as deemed necessary
Benefits
- Full-time permanent contract
- Work from home
- Salary: Β£30,000 per annum plus 5% Quarterly Quality Award+ employee benefits
- Career Progression for clinical and non-clinical colleagues
- 1 hour of individual clinical supervision per month in-house
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Remote Jobs
- π°$85k-$127kπCanada
Please let Spectrum.Life know you found this job on JobsCollider. Thanks! π