Client Care Counsellor

Summary

Join our team as a proactive, reliable, and fully qualified Psychotherapist/Counsellor to provide access to professional services while overseeing other individuals engaging in the service.

Requirements

• Hold a recognized qualification in Counselling or Psychotherapy at Level 5 or higher
• Minimum of 200 post-qualification accrued counselling hours
• Registered member and/or accredited member with a professional association or organisation which is governed by a recognised code of ethics and disciplinary process
• Strong computer skills and mastering current software and applications (such as Microsoft Office)
• Ability to work at a fast-paced environment and to meet key objectives around call volume/video consultations and quality
• Ability to adapt to both the ever-changing client and organisational needs
• Ability to work in a fast-paced environment and to multi-task, when needed
• Strong empathy and listening skills
• Flexibility to work shifts, weekends, evenings, holidays etc. as per business needs
• Experience working with a variety of clients reflecting a wide range of clinical presentations
• Experience of screening clients & carrying out initial screening appointments
• Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc
• Good clinical judgement and understanding of your responsibilities regarding confidentiality
• Strong work ethic and professionalism
• Ability to work over the phone, video and through chat
• Strong interpersonal and communication skills

Responsibilities

• Evaluating the needs of clients
• Conducting screening assessments over the phone with individuals wishing to engage with EAP services
• Assessing for any immediate risk and performing crisis containment
• Signposting to helpful resources over the phone and video
• Carrying out screening assessments over the phone with individuals wishing to engage with EAP services, focusing on strengths as well as difficulties
• Conducting risk assessments and implementing risk management plans as appropriate
• Providing immediate telephone/video crisis counselling/interventions to employees and family members of customer organisations
• Identifying the presenting problem and determining appropriate service response level as per case response level standards
• Meeting key objectives around call volume and quality
• Being the first point of contact to our clients via phone, sms, live chat and WhatsApp
• Operating within all policies, procedures and guidelines of the EAP service
• Participating in team meetings and attending other meetings as deemed necessary

Benefits

• Full-time permanent contract
• Work from home
• Salary: £30,000 per annum plus 5% Quarterly Quality Award+ employee benefits
• Career Progression for clinical and non-clinical colleagues
• 1 hour of individual clinical supervision per month in-house