Client Success Consultant

Summary

Join our vibrant and fast-paced team as a Client Success Consultant (CSC) at BELAY, a growing Atlanta-based company offering virtual staffing solutions. As a CSC, you will develop trusted advisor relationships with clients and contractors to ensure successful delivery of services according to client needs and expectations.

Responsibilities

• Represent BELAY in a positive and professional manner
• Exemplify our Core Values and Mission Statement to live out BELAY’s culture each day
• Collaborate with and help teammates while maintaining a positive and professional attitude; fostering teamwork
• Liaise between clients, contractors and internal teams to ensure the timely and successful delivery of services according to the client needs
• Communicate, present and influence credibly and effectively at all levels of an organization, including executive and C-level
• Understand the client’s business objectives, challenges and priorities in order to provide strategic guidance and support
• Cast vision for what the Client/Contractor relationship could be long term by consistently adding value to the client by understanding needs and expectations
• Growth mindset. Invest time, trust, and care in order to strategically enhance and grow the client’s business by upselling additional solutions offered by BELAY
• Consulting for best practices, tips, and efficiency recommendations for the most effective and productive virtual engagements. Leading leaders
• Develop action plans with clients and contractors, follow up on implementation and progress, ensuring an exceptional experience
• Stay current in job knowledge by participating in educational opportunities, reading, maintaining personal networks and participating in professional organizations
• Collaborate with all necessary individuals regarding contract changes and terminations
• Manage crisis situations through problem solving and strong emotional intelligence
• Be proficient and timely in using a cloud-based CRM and update daily activity, reporting, and deal status in real time
• Set schedules and manage time effectively and efficiently
• Be tech-savvy and proficient in the tools necessary to integrate into BELAY’s remote workplace culture
• Intentionally and thoughtfully match contractors with clients for a successful, long-term relationship
• Ensure documentation and communication are current, detailed and accurate (GSuite, CRM, etc.)
• Provide insight and recommendations to strategically enhance the overall experience by collaborating with leadership and teams across the organization
• Conduct routine account reviews with Client Relations Manager to proactively identify sales opportunities and areas of improvement and growth