Remote Clinical Senior Consultant

Summary

Join Veeva Systems as a Clinical Senior Consultant and support Life Sciences organizations with business processes, provide guidance, discuss Vault changes, and apply configurations. Analyze customer requirements, design solutions, work with customers, troubleshoot issues, define deployment plans, and mentor team members.

Requirements

• 8+ years experience in implementing, supporting, or administering core business and IT operations-related technology solution(s)
• In-depth knowledge of Clinical Operations processes; including ICH-GCP guidelines, Study document development, Data Management Plan, Feasibility & Site Selection, Qualification and Initiation processes, Patient recruitment, Site Monitoring, and Close-out visits, Study Archival procedures
• Proven track record leading implementation and/or maintenance tracks as a consultant, business analyst, or IT lead and/or business sponsor
• Influential experience in leading teams through hard decisions and negotiating compromises
• Experience in working in a Consulting and/or Customer facing role, and managing customer expectations
• Excellent verbal and written communication skills in English
• Proven ability to work independently in a dynamic environment, comprehending and translating business requirements, and creating corresponding solutions designs
• University degree or equivalent relevant experience

Responsibilities

• Analyze customer requirements
• Support solution design and architecture of trial sponsors or contract research organizations (CRO) in Vault Clinical
• Think critically about business requirements to help advise and design a solution for customer success
• Work with customers and contribute to system design workstreams
• Troubleshoot issues and perform configuration changes in the system
• Define the customer’s business deployment plans, key performance indicators, and post-live governance
• Act as customer liaison managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
• Drive change management methodology at our customers switching from on-premise to SaaS solutions
• Mentor project team members and junior consultants

Benefits

• Allocations for continuous learning & development
• Health & wellness programs