Remote Clinical Success Manager

Work at Radformation

Cancer rates increase year after year, yet high-quality care is not universal. By automating and standardizing the treatment planning workflow, Radformation aims to create a system where any patient anywhere can receive the same high-quality care.

We strive daily to reduce cancer’s global impact and help save more of the 10 million lives it claims each year. Our unwavering commitment is to deliver reliable, high-quality, automated solutions that allow clinics to standardized care for every single person in need.

We are looking for a highly motivated individual who has a passion for machine QA  and enjoys a fast-paced environment.  The full-time RadMachine Clinical Success Manager will bring their upbeat personality to this role to give presentations to clinics, solve problems on the fly with customers, and proactively call clinics to check in and hear feedback.

The  RadMachine Clinical Success Manager will help mentor clinics as they join the Radformation community to assist them in establishing the most efficient machine QA workflow and increase standardization.   As the RadMachine Clinical Success Manager, you will develop relationships with clinics and incorporate feedback into redefining how to best complete machine QA.

With your clinical background, you will be able to teach and improve efficiency in Radiation Oncology clinics throughout the EMEA region.

Responsibilities

• Demo, install, and train clinics on Radformation’s RadMachine machine QA  software
• Implement RadMachine at clinics by developing QA templates and customizing clinics’ settings
• Work with clinics to understand their issues and provide a solution independently and/or with the help of the programming team
• Work with the sales team to demonstrate software to prospective customers and provide training to newly installed clinics
• Proactively check in with current customers to hear feedback and share new features
• Host webinars to answer clinics’ questions and highlight features
• Test new versions of the software to aid in development and quality assurance
• Develop training materials to distribute to clinics
• Research new QA guidelines and stay current as updates are released
• On-site visits to clinics when permitted

Abilities

• Enthusiastic about learning new technologies and sharing them with the healthcare community
• Thrives with a busy schedule and constant learning environment
• Excels at multi-tasking and managing multiple projects simultaneously
• Enjoys listening to clinics’ needs and developing relationships with clinical leaders
• Master of machine QA and radiation oncology clinical workflow
• Ability to maintain a positive attitude in a fast-paced and ever-changing work environment
• Strong organizational skills and ability to work independently
• Highly motivated to help clinicians improve their workflow
• Excellent communication skills, both written and oral
• Non-judgemental personality and welcoming of ideas and feedback

Required Experience

• Minimum 2 years of experience in performing and analyzing  daily, monthly, and annual radiation oncology machine QA
• 2 years experience as a medical physicist, medical physics assistant, or similar
• Strong critical thinking skills
• Exceptional presentation skills
• Positive attitude and a passion for excellence in patient care
• Fluent in English

Preferred Experience

• Minimum 5 years experience in performing and analyzing daily, monthly, and annual radiation oncology machine QA
• Degree in medical physics or dosimetry
• Minimum 2 years experience with ARIA OIS
• Experience with python
• Customer service experience
• Fluent in English, French and German