Remote Clinical Success Manager

Summary

Join our team at Radformation as we strive to reduce cancer's global impact by delivering reliable, high-quality, automated solutions for standardized care. We're looking for a highly motivated individual with a passion for machine QA and a fast-paced environment.

Requirements

• Minimum 2 years of experience in performing and analyzing daily, monthly, and annual radiation oncology machine QA
• 2 years experience as a medical physicist, medical physics assistant, or similar
• Strong critical thinking skills
• Exceptional presentation skills
• Positive attitude and a passion for excellence in patient care
• Fluent in English

Responsibilities

• Demo, install, and train clinics on Radformation’s RadMachine machine QA software
• Implement RadMachine at clinics by developing QA templates and customizing clinics’ settings
• Work with clinics to understand their issues and provide a solution independently and/or with the help of the programming team
• Work with the sales team to demonstrate software to prospective customers and provide training to newly installed clinics
• Proactively check in with current customers to hear feedback and share new features
• Host webinars to answer clinics’ questions and highlight features
• Test new versions of the software to aid in development and quality assurance
• Develop training materials to distribute to clinics
• Research new QA guidelines and stay current as updates are released
• On-site visits to clinics when permitted

Preferred Qualifications

• Minimum 5 years experience in performing and analyzing daily, monthly, and annual radiation oncology machine QA
• Degree in medical physics or dosimetry
• Minimum 2 years experience with ARIA OIS
• Experience with python
• Customer service experience
• Fluent in English, French and German