Remote Clinical Support Specialist

Summary

Join our Clinical Care team at Arine! As a valued team member, you will utilize Arine's software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services.

Requirements

• A Bachelor's degree in Health Sciences or a related field or a healthcare background with certification (e.g., Pharmacy Technician, Certified Medical Assistant - NCMA/RMA/CMA, Behavioral Health Technician)
• Ability to prioritize effectively and work in a fast-paced environment
• Knowledge of basic medical terminology and medication names (brand and generic)
• Excellent written and oral communication skills
• Strong computer skills, including proficiency in the Microsoft 365 and Google Workspace
• A team player mindset with the ability to work independently
• Ability to work 40 hours/week (Monday-Saturday until 6/7PM Pacific Time)

Responsibilities

• Making outbound calls to patients, providers, and pharmacies to intervene in patient cases identified by Arine's platform using risk stratification algorithms
• Obtaining and recording health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities
• Answering inbound customer support requests and other assigned duties
• Collaborating with Arine's Clinical Pharmacists and Product team to optimize operational processes and provide input on product development as proxy for Arine’s patients and external providers

Benefits

Unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs