Clinical Tech Support, Rehab Therapist, Therapist Assistant, Rehab Technician

Summary

Join Prompt as a Clinical Technical Support Specialist and serve as a software expert to customers via email support channel, contributing to the Customer Experience Team.

Requirements

• 3+ years of relevant experience in customer-facing role
• Experience in a clinical position in a healthcare environment (physical therapist, therapist assistant, rehab technician, etc
• Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software
• Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously
• Exceptional written communication skill

Responsibilities

• Respond to customer questions and requests via email using our help desk platform
• Triage tickets, perform escalations to appropriate teams, and provide all necessary details to ensure the teams are equipped to assist the customer
• Support engineering ticket creation, review and prioritization
• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
• Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
• Improve and advocate for customer experience by identifying opportunities to enhance our product and service features

Benefits

• Competitive salaries with bonus potential
• Remote environment
• Potential equity compensation for outstanding performance
• 401k
• Health Insurance Benefits
• Generous PTO