Squad Lead

Summary

Join Lemonade as a highly skilled leader to manage and develop a team of claim advocates specializing in total loss, theft, and fire claims. You will oversee a motivated group of advocates, processing claims efficiently and exceeding customer expectations. Responsibilities include guiding, mentoring, and developing the team, assisting with claims handling, driving team performance using data, leading team huddles, tracking performance metrics, and providing feedback. The role requires extensive experience in auto claims, specifically physical damage, total loss, theft, and fire claims, along with leadership experience managing auto adjusters. A BA degree and expertise in SIU claim handling are also necessary. Lemonade offers a competitive salary range, equity, and benefits.

Requirements

• 6+ years of auto claims experience, specializing in Physical Damage claims-handling
• 3+ years handling total loss claims and salvage management
• 3+ years handling theft and fire claims
• 2+ years in a leadership role managing a team of auto adjusters
• BA Degree in Business Administration, Finance or a related field
• Expertise in SIU claim handling
• Proficiency in Mitchell and Copart
• Experience working with large national auto service vendors
• Licensed as an Auto Adjuster in any state, preferably CA and TX
• Ability to manage a team remotely

Responsibilities

• Guide, mentor, develop, and manage a team of advocates
• Assist in handling claims, including addressing customer escalations and explaining coverage decisions
• Drive team performance using data to align on the biggest areas for improvement
• Lead regular team huddles on Zoom and engage your remote team via Slack
• Track and report performance metrics and team KPIs, using insights to inform future priorities
• Provide consistent, thoughtful, tangible, in-the-moment feedback to direct reports and peers to boost growth and performance

Preferred Qualifications

Licensed as an Auto Adjuster in CA and TX

Benefits

• Equity
• Benefits