Remote CLX Squad Lead

Summary

Join Lemonade as a highly skilled leader to manage and develop a team of claim advocates specializing in total loss, theft, and fire claims.

Requirements

• 6+ years of auto claims experience, specializing in Physical Damage claims-handling
• 3+ years handling total loss claims and salvage management
• 3+ years handling theft and fire claims
• 2+ years in a leadership role managing a team of auto adjusters
• BA Degree in Business Administration, Finance or a related field
• Expertise in SIU claim handling
• Proficiency in Mitchell and Copart
• Experience working with large national auto service vendors
• Licensed as an Auto Adjuster in any state, preferably CA and TX
• Ability to manage a team remotely

Responsibilities

• Guide, mentor, develop, and manage a team of advocates
• Assist in handling claims, including addressing customer escalations and explaining coverage decisions
• Drive team performance using data to align on the biggest areas for improvement
• Lead regular team huddles on Zoom and engage your remote team via Slack
• Track and report performance metrics and team KPIs, using insights to inform future priorities
• Provide consistent, thoughtful, tangible, in-the-moment feedback to direct reports and peers to boost growth and performance