Remote Courseware Technologist Intern

About KnowBe4

KnowBe4, the provider of the world’s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a “Great Place To Work” in 8 countries, plus we’ve earned numerous other prestigious awards, including Glassdoor’s Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

This position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater, FL office 3 days a week (Tuesday, Wednesday, Thursday).

Dates of Program: May 27 - August 15, 2025 (12 weeks)

Application Dates: You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.

Attention: This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.

Internship Program Details: Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit www.knowbe4.com/careers/internships.

As a Courseware Technologist Intern, you will build learning activities that can include courses, assessments, games, and more. In addition, you will provide assistance to internal and external customers through technical and product support.  You do not need to have a background in information security. Just have an interest in producing online content for eLearning, supporting customers,  and contributing to the growing library of content resources. Additionally, you will work together with other courseware technologists, eLearning developers, QA, and engineers in a fast-paced environment using product/project management tools and developing standards for partners.

Key Responsibilities:

• Build high-quality courseware using predetermined files and assets to build SCORM packages
• Familiarity with various learning management systems
• Stay up-to-date on the latest audio, video, and eLearning courseware technology tools and best practices to apply them to KnowBe4 courseware.
• Conform with Web Accessibility requirements to make sure that all learners can access the learning activities created
• Assist internal and external customers by providing attentive service via support channels

Learning Objectives:

• Understand the fundamentals of HTML/CSS
• Gain familiarity with responsive design principles
• Gain Experience using pre-built frameworks
• Learn the importance of version control systems to manage code changes and effectively communicate with other developers

Internship Opportunities/Experiences:

• Collaborate with a global team
• Gain insights from industry experts
• Participate in the production of award-winning content
• Contribute to industry-leading innovation

Training:

• Training on HTML/CSS, elearning authoring tools, accessibility, project management tools, and communication channels.

Minimum Qualifications:

• Knowledge of HTML/CSS frontend development basics
• Experience as an end-user of computer-based training
• Experience with internal or external customer service
• Interest and understanding of video and audio editing software
• Experience with G Suite products and MS Office (Word and Excel)
• Knowledge of web browsers (Chrome, Internet Explorer, etc.)
• A strong passion for learning and adapting to new technologies
• Working with peers in other groups to define software standards and explore new technologies
• Experience with assisting and interacting with customers to provide solutions

Education:

• High School Diploma
• Working towards A.A. in Computer Science, Computer Programming, Web Development, UI/UX Design, Digital Design, or related areas

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.