Remote CS Outbound Specialist

Booksy connects beauty, wellness and health professionals with local customers, powering millions of appointments annually. Our vision is to be _the_ destination for scheduling, empowering service providers to thrive and consumers to discover and book services. Consumers love Booksy, with a 4.9+ app rating in the App Store & Google Play, and providers gain peace of mind when they use Booksy Biz to manage their small businesses.

As a Booksy employee, you’ll join a team of 800+ around the world building the fastest growing appointments marketplace. Regardless of the position you hold, you’ll make a direct impact every day helping our providers grow their businesses and build loyal client relationships in their communities. Our inclusive, remote-first team operates with a shared commitment to our values:

1. People first: We empower and elevate the service provider, the consumer, and their communities.
2. Act like an owner: We take responsibility for our actions and their results.
3. Work as a team: We collaborate and care about the success of our team and others.
4. Shoot for the moon: We have ambitious goals and overcome obstacles with tenacity.

Ready to join us? Read on for more.

The CS Outbound Specialist is responsible for ensuring the satisfaction and loyalty of B2B customers in France. This agent is responsible for preventing churn, carrying out upsell and migration activities, and ensuring the retention and development of existing customers.

Responsibilities:

• Implement loyalty and retention strategies for Booksy customers.

• Analyze customer behaviour to anticipate and prevent churn.

• Propose ideas for improvements to customer retention procedures.

• Collaborate with other Booksy teams to develop upsell and/or migration plans.

• Conduct satisfaction surveys to assess the quality of customer service and identify areas for improvement.

• Actively seek new ways to improve the quality of services and products and increase customer satisfaction.

• Evaluate cases, apply discounts or changes to subscription plans.

• Provide support on the use of the tool when necessary.

• Manage payment issues.

• Manage reactivations.

• Participate in ad hoc projects

• Experience in similar roles.

• You are customer-oriented and have excellent listening, persuasion and speaking skills.

• You are meticulous and organised, enabling you to respond quickly and effectively to our customers’ needs.

• Positive and proactive attitude, commitment and ownership of work.

• Sales and negotiation skills.

• You are a team player.

• Ideally, you have knowledge of digital technologies and are able to understand our sector and its needs.

• Knowledge of solutions such as Salesforce/ zowie/ Google suite is an asset.

• Excellent French and English skills and desire to work within an international team.

• The opportunity to be part of something big - the world’s fastest growing beauty marketplace.

• Flexible working hours and opportunity to work remotely within your country.

• Work in a welcoming team which is always ready to help.

• Opportunity to develop in an international environment - we have teams in 6 countries.

• Additional benefits that might differ depending on the location.

Sounds interesting? Apply by completing the recruitment form :)  We’re waiting for you!

***please send your CV in English***

~ Booksy Team