Remote Customer Care Executive

Summary

Join Zepz, a remote-first employer powering two leading global remittance brands, as a Customer Care team member. You'll manage customer queries, screen and verify identification, review transactions, and advise customers on products. Requirements include a bachelor's degree or high school education with call center experience, flexibility to work onsite and on a shifting schedule, fluency in English, and technical skills.

Requirements

• Bachelor's degree or at least high school education if accompanied by call center/contact center experience
• At least 6 months experience in the contact center handling voice and chat channels
• Flexibility to work onsite and on a shifting schedule
• Fluent in written and spoken English

Responsibilities

• Manage queries on transactions via phone, chat, and digital case
• Screen and verify customer’s identification
• Review transactions and identify suspicious activities. Report and escalate suspicious activities to the relevant department
• Research unusual or questionable transactions with the relevant department
• Monitor and release transactions
• Advise customers on the products WorldRemit offers

Benefits

• Unlimited Annual Leave
• Private Medical Cover
• Retirement
• Life Assurance
• Parental Leave