Remote Customer Director

Summary

Join TechBiz Global as a Territory Customer Director and drive customer acquisition and manage existing customer relationships within a designated territory, leveraging extensive experience in the cloud industry and proven track record in customer relationship management and sales.

Requirements

• A proven record in sales and reaching targets in the cloud MSP industry including sales management experience
• Experience with AWS, AZURE clouds – Mandatory!
• Ability to adapt to the fast-changing nature of the Startup market, and can pivot and learn quickly
• Excellent sales and negotiation skills with a good business sense
• The ability to motivate and lead a team
• Excellent communication (verbal/written) and ‘people skills’
• Critical thinker and problem solver
• MSP Experience : Proven experience working in a Managed Service Provider (MSP) environment within the cloud industry is crucial
• Vendor Relationships : The ideal candidate will possess established relationships with key cloud vendors, specifically AWS and Microsoft Azure

Responsibilities

• Develop and implement strategies for acquiring new customers within the assigned territory
• Identify and target potential customers through market research and analysis
• Create and execute effective outreach campaigns to generate leads and convert prospects into customers
• Build and maintain a robust pipeline of opportunities to ensure consistent growth
• Manage and nurture relationships with existing customers, ensuring high levels of satisfaction and retention
• Understand customer needs and provide tailored solutions to address their challenges
• Act as the primary point of contact for key accounts within the territory, facilitating communication and coordination
• Identify opportunities for upselling and cross-selling additional services to existing customers
• Collaborate with the sales and technical teams to design and deliver value-added solutions
• Achieve revenue targets by promoting and selling premium services
• Stay informed about industry trends, competitive landscape, and market dynamics within the territory
• Provide insights and recommendations to senior management based on market analysis
• Adjust strategies and tactics as needed to respond to changing market conditions
• Lead and mentor a team of sales and customer success professionals within the territory
• Foster a collaborative and high-performance culture focused on achieving results
• Work closely with other departments to ensure seamless customer experiences and alignment of goals
• Delivery against sales targets assigned for your specific region
• Generate demand for your team and assist them in closing to hit Sales targets and KPI
• Oversee day-to-day team operation and performance
• Monitoring your team’s performance and motivating them to reach targets
• Discover training needs and provide coaching on 2bcloud process and sales skills
• Possibly dealing with some major customer accounts yourself
• Escalation point for deal-related challenges and deal reviews/discount approvals for your team
• Manage and maintain vendor relations with MS Azure and AWS organizations including leading the quarterly business reviews with them
• Prompt and embody company values and culture