Remote Customer Experience Agent

Logo of WhatNot

WhatNot

πŸ’΅ $38k-$45k
πŸ“Remote - Ireland

Job highlights

Summary

Join Whatnot, the largest livestream shopping platform in North America and Europe, as a Customer Experience team member to drive user experience through process improvement, order management, and problem solving.

Requirements

  • 2+ years of support experience handling email and/or chat services
  • Weekend availability required
  • Fluent in English, German and/or Dutch
  • Understanding of Ecommerce and Marketplace operations
  • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
  • Obsession with customers / being customer first / serving customers
  • Proactive problem-solver and process-improver

Responsibilities

  • Interact with buyers and sellers with a customer first attitude ensuring a positive experience
  • Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
  • Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
  • Work with other departments to troubleshoot, research and resolve open questions
  • Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

Benefits

  • Flexible Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
  • Care benefits
  • Monthly allowance on both food and wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement; Pension plan
  • Monthly allowance to dogfood the app
  • Parental Leave

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