Remote Customer Experience Agent
WhatNot
π΅ $38k-$45k
πRemote - Ireland
Please let WhatNot know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join Whatnot, the largest livestream shopping platform in North America and Europe, as a Customer Experience team member to drive user experience through process improvement, order management, and problem solving.
Requirements
- 2+ years of support experience handling email and/or chat services
- Weekend availability required
- Fluent in English, German and/or Dutch
- Understanding of Ecommerce and Marketplace operations
- Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
- Obsession with customers / being customer first / serving customers
- Proactive problem-solver and process-improver
Responsibilities
- Interact with buyers and sellers with a customer first attitude ensuring a positive experience
- Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
- Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
- Work with other departments to troubleshoot, research and resolve open questions
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
Benefits
- Flexible Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance on both food and wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; Pension plan
- Monthly allowance to dogfood the app
- Parental Leave
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Please let WhatNot know you found this job on JobsCollider. Thanks! π