Customer Success Manager

Summary

Join a fast-growing B2C marketplace as their Customer Success Manager (Growth) and become the primary point of contact for clients via SMS and email, offering prompt and friendly support. Guide clients through their journey, ensuring their success and building strong relationships while advocating for their needs. Collaborate with internal teams to prioritize customer feedback. This fully remote position, based in Canada, offers a competitive salary between $60,000 and $75,000 annually. The ideal candidate will possess 2-3 years of experience in customer success or account management, along with excellent communication and relationship-building skills. A self-motivated and customer-focused approach is essential.

Requirements

• 2-3 years in customer success or account management
• Excellent communication and relationship skills
• Self-motivated and customer-focused

Responsibilities

• Be the first point of contact via SMS and email, providing quick, friendly support
• Guide their clients through their journey and ensure their success
• Build strong relationships with clients, advocating for their needs
• Collaborate with teams to prioritize customer feedback