Remote Customer Experience Manager
Jagger
💵 $60k-$80k
📍Remote - Canada
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Job highlights
Summary
Join our fast growth B2C marketplace as Customer Experience Manager and lead the North American team in delivering exceptional customer support.
Requirements
- 2-3 years in customer success or account management
- Excellent communication and relationship skills
- Self-motivated and customer-focused
Responsibilities
- Be the first point of contact via SMS and email, providing quick, friendly support
- Guide their clients through their journey and ensure their success
- Build strong relationships with clients, advocating for their needs
- Collaborate with teams to prioritize customer feedback
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