Remote Customer Sales and Service Representative

RPO Recruitment is currently looking for a Customer Sales and Service Representative to join our team. As a Customer Sales and Service Representative, you will be responsible for providing exceptional customer service and sales support to our clients and candidates.

In this role, you will handle incoming inquiries, assist with client and candidate onboarding, and provide information about our services. You will also be responsible for managing client accounts, maintaining accurate records, and ensuring that all customer needs are met.

Responsibilities

• Work for a prestigious airline brand on various work streams

• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages

• Work on airline reservations systems & handle voice calls in English & Italian including written correspondence.

• Fully paid product and systems training provided.

• Daily interactions with international passengers with queries and compliments

• Required to meet specific key performance indicators and meet expected client service levels.

• Demanding and time-sensitive call center environment

• Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered)

• Located in South Africa preferrable

• Permanent residence permit/ South African ID holders only

• Excellent Computer literacy & technical skills

• No criminal record.

• Flexibility to work shifts

• Previous customer service experience preferred

• 1. Remuneration: R190 000 CTC per annum

• 2. Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day

• 3. Rotational shifts Mondays – Fridays includes rotational Saturdays, Sundays & public holidays as operationally required. Working hours may be subject to change depending on client requirements.

• 4. Training: 4- 6 weeks (Fully Paid).

• 5. Probation period: 4 months

• 6. Health insurance benefit (Paid for by the Company)

• 7. Office-based or Remote position available - Own home Fibre internet line & UPS solution required for work from home option.

Contact RPO Recruitment for your next career opportunity.

• Apply for this role today, contact Morne Gaven at RPO Recruitment or on LinkedIn
• You can also visit the RPO Recruitment website: rporecruitment.us or email us your CV: [email protected]
• Alternatively, apply via our portal and email [email protected]

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We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.