Remote Customer Success Associate

Summary

Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Customer Success Associate, you will provide effective customer service for all internal and external customers by using knowledge of company products and programs.

Requirements

• 2-year degree or equivalent experience
• More than one year of experience in a customer service role
• Superior organizational and communication skills
• Working knowledge of Microsoft Office

Responsibilities

• Provide timely and accurate information in response to incoming customer support requests via phone or email
• Process customer support requests (inquiries and change requests) according to established department policies and procedures
• Works closely with the operations team to resolve customer support requests
• Provides timely feedback to the operations team regarding service issues or customer concerns
• Partners with the operations and business development team to meet and exceed expectations for custom support