Customer Success Manager

Summary

Join our team as a Customer Success Manager and develop ongoing relationships with customers, leveraging your expertise to guide them in getting the most out of their system.

Requirements

• 4-6 years of professional experience
• Experience in Customer Success or Account Management
• Background in Consulting or Software (Legal Software is a plus)
• Experience with Salesforce and Customer Success tools
• Startup Experience working within a small Customer Success Org
• Experience working with multiple stakeholders (Legal Ops, Legal, Finance, and IT in our case)

Responsibilities

• Become a product expert and help guide our customers in getting the most out of their system
• Be a problem solver for both our customers and internal stakeholders
• Proactively identify at risk customers
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
• Work cross functionally with the Implementation, Support, Marketing, Product, Renewals Teams

Preferred Qualifications

Bachelor’s Degree