Remote Customer Success Manager

Logo of Onit

Onit

πŸ“Remote - Worldwide

Job highlights

Summary

Join our team as a Customer Success Manager and develop ongoing relationships with customers, leveraging your expertise to guide them in getting the most out of their system.

Requirements

  • 4-6 years of professional experience
  • Experience in Customer Success or Account Management
  • Background in Consulting or Software (Legal Software is a plus)
  • Experience with Salesforce and Customer Success tools
  • Startup Experience working within a small Customer Success Org
  • Experience working with multiple stakeholders (Legal Ops, Legal, Finance, and IT in our case)

Responsibilities

  • Become a product expert and help guide our customers in getting the most out of their system
  • Be a problem solver for both our customers and internal stakeholders
  • Proactively identify at risk customers
  • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
  • Work cross functionally with the Implementation, Support, Marketing, Product, Renewals Teams

Preferred Qualifications

Bachelor’s Degree

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Please let Onit know you found this job on JobsCollider. Thanks! πŸ™