Remote Customer Success Manager

Summary

Join Pushpay as a Customer Success Manager to build and foster relationships with customers, drive retention, renewal rate, and increased business in a specific book of accounts.

Requirements

• Experienced. You have at least 2 years of inside sales, account management, customer success management or renewal team management experience
• You’ve used and have working knowledge of Salesforce.com or a similar CRM system
• Experience with maintenance renewal process, Not-for-Profit, Education, or Faith verticals and/or background in software preferred
• Excellent Communicator. Strong written and verbal communication skills
• Problem Solver. You love identifying and tackling the most difficult of challenges and know how to work with a team to get to the best solution
• Multi-Tasking. The ability to deal with a transactional work environment
• Business Minded. You love learning technology, and have impeccable business acumen
• Detail Oriented. You handle details accurately and in a timely manner
• People Person. You have strong interpersonal skills and strive to maintain strong relationships with your customers and your colleagues
• Performer. You love to set goals and see those goals through to success
• Naturally Curious. You love to learn about why and how things work
• Bachelor’s Degree or additional equivalent years of experience
• Proven track record with quota/ target attainment
• Ability to build relationships with large account sets
• Managed 100+ accounts in prior roles

Responsibilities

• Revenue Retention: You will have targets and goals that ensure our customers stay customers
• Adoption Target: We are here to help our organizations deploy and use Resi, but the work doesn’t stop there. We help them engage with their givers and drive adoption beyond the organization
• Upsell: We are building the most powerful engagement platform in the market. You will be responsible for selling additional products and features
• High Sales Activities: You will have the opportunity to work with hundreds of customers, and with that come a responsibility to make a large volume of calls and emails
• Resi Product Training and Assistance: You will be an expert in Resi’s products so you are able to help with training, deployment, and giver adoption. This knowledge will help us ensure our successes, which drives both retention and upsell
• Other related duties as assigned

Benefits

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
• 401K match
• Hybrid work model - 3 days in the office / 2 days remote each week
• 12 paid Company Holidays
• 2 paid Volunteer Time Off days
• 15 days PTO, to start, increases with tenure and seniority
• Paid parental and adoption leave