Remote Customer Success Manager

Summary

Join our mission at RepeatMD as a Customer Success Manager and help build strong relationships with clients to ensure they receive the best experience possible. As a key point of contact, you will manage client relationships, drive product adoption, and resolve issues promptly.

Requirements

• 1-3 years of experience in customer success, account management, or a related client-facing role, ideally within a SaaS or technology setting
• A strong client-centric mindset, with the ability to build and maintain positive client relationships
• Excellent verbal and written communication skills, with an ability to engage clients effectively
• Proactive problem-solving skills, with strong organizational skills and attention to detail
• Ability to manage multiple accounts and prioritize tasks effectively
• Basic understanding of SaaS products and comfort with technology
• Willingness to stay updated on industry trends and best practices in customer success
• Eagerness to grow within a dynamic, fast-paced startup environment

Responsibilities

• Client Relationship Management: Develop and maintain strong relationships with SMB clients across the US, acting as their main point of contact and trusted advisor
• Client Advocacy: Serve as the voice of the client within RepeatMD, ensuring that client feedback is heard and addressed by relevant internal teams
• Usage and Adoption: Monitor client usage and provide recommendations to maximize product adoption, ensuring clients are fully utilizing RepeatMD’s solutions
• Renewals Support: Assist with the renewal process by ensuring client satisfaction and identifying opportunities for upselling
• Issue Resolution: Address client inquiries and resolve issues promptly, ensuring a positive experience and building client loyalty
• Performance Metrics: Track and report on key performance metrics to assess client satisfaction, retention, and product engagement
• Best Practices Sharing: Educate clients on best practices within the industry, helping them optimize their experience with RepeatMD’s solutions

Benefits

• Competitive salary
• Employee Bonus Plan
• Medical, Dental, Vision, and 401k through Justworks
• Stock options
• Unlimited PTO
• Parental leave; (12-weeks maternity and 4-weeks paternity leave) because we know that being a parent is the most important job you’ll ever have