Remote CX Technical Representative, Extended Services

Summary

Join the 1Password team as a CX Technical Representative for the Extended Services team, troubleshooting Tier 2 issues affecting customers and contributing to Tier 1 support. This remote opportunity requires strong technical skills and experience with cloud platforms, identity providers, and adjacent services.

Requirements

• 2-3 years related work experience
• Working knowledge of cloud platforms, identity platform providers, and adjacent services (e.g AWS, Okta, Docker, Kubernetes, etc.)
• Advanced understanding of technologies that impact 1Password products and solutions including developer tools, SIEM platforms, network proxies, VPNs, etc
• Advanced knowledge of Web Service integrations using REST API
• Familiar with virtualization and provisioning concepts
• Understands cloud infrastructure and has experience deploying containerized applications on cloud platforms
• Knowledge of networking concepts like DNS, TCP/IP ports, etc
• Experience with troubleshooting tools like dig, IP address lookup, checking ports, etc
• Basic scripting ability and has experience in a broad range of programming languages
• Hands on experience with UNIX/LINUX and Windows based platforms

Responsibilities

• Troubleshoot Tier 2 issues affecting our customers
• Deal with first-level escalations from within our team, more complex reliability issues, and novel issues from 1Password’s Extended Services
• Troubleshoot CI/CD integrations and handle queries related to Extended Access Management
• Contribute in the Tier 2 and Tier 1 spaces respectively, and take on more of a supportive role for junior colleagues when required

Benefits

• Maternity and parental leave top-up programs
• Wellness spending account
• Generous PTO policy
• Company-wide wellness days off scheduled throughout the year
• Wellness Coach membership
• Comprehensive health coverage
• Employee stock option program for all full-time employees
• Retirement matching program
• Training budget, 1Password University access, and learning sessions
• Free 1Password account (and friends and family discount!)