Remote Data Platform Engineer

Company Description

Telefónica Tech(part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program – one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program

Job Description

The role specifically involves being part of the Managed Services Team within Data&AI. We are looking for someone that has previous experience in a similar role, as you will be an escalation point for junior support engineers for any issues with our customers data platforms. You will on occasion be required to monitor data processes and pipelines for a variety of our customers, and manage any issues through to resolution. You will also be responding to and investigating and issues raised by our customers in regards to their solutions.

We are looking for a dynamic individual with exceptional interpersonal skills who is passionate and eager to learn new skills.

There will be regular contact with clients, so applicants must be comfortable discussing technical concepts in a clear and concise language.

You’ll be working, collaborating and socialising with your colleagues across all three of our offices in the UK, Bulgaria, and India.

There will be a need to work outside of the normal office hours occasionally, but this can be remotely (from your home) and of course, this time will be recognised and rewarded.

RESPONSIBILITIES

As a Data Support Engineer, your responsibilities will include the following:

• Act as a technical point of escalation for Junior engineers and clients
• Ensure technical knowledge is transferred within the team
• Maintaining Cloud and on-premise environments
• Monitor infrastructure performance/ costs and maintain systems according to client requirements
• Investigate, triage, and fix data platform incidents and requests.
• Effectively communicate issues and resolution plans to technical and non-technical stakeholders.
• Complete and help manage small development projects to ensure our clients’ platforms are able to grow and adapt to their changing needs.
• Contribute to root cause analysis and problem management; building long-term fixes for all our clients after identifying underlying problems with their platforms.
• Technical documentation, sharing operational and technical knowledge with the wider team.

Qualifications

• Experience gained from a similar role
• Strong written and spoken English
• Experience in some of the following (but not limited to) technologies: Microsoft SQL Server, Databricks, Azure Data Factory, Synapse, Fabric, Power BI, Integration Services, Analysis Services
• Attention to detail and a focus on continual improvement
• Problem solving and ability to identify both opportunities and issues
• Ability to effectively and concisely communicate with technical and non-technical stakeholders.
• Ability and attitude towards investigating and sharing new technologies
• Willingness to learn from feedback and desire to help others

Additional Information

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.