Remote Dating App Content Moderator, Level 2

Summary

Join our team as a dedicated Content Moderator II to ensure a safe and respectful environment for users by monitoring chat content and addressing reports of inappropriate behavior.

Requirements

• Previous experience in content moderation, online safety, or a related field – experience moderating CSAM is a plus
• Strong understanding of community standards and legal frameworks, particularly UK and European regulations
• Excellent analytical and investigative skills and attention to detail
• Ability to handle sensitive topics with confidentiality and professionalism
• Resilience and passion for Content Moderation work related to child safety – even if you know it’s difficult
• Strong written and verbal communication skills
• Motivated and proactive, demonstrating a strong work ethic

Responsibilities

• Review and moderate group chats based on reported issues, including chat names and content
• Investigate reports related to Child Sexual Abuse Material (CSAM), focusing primarily on group chat names for blocking, rather than in-depth media analysis
• Assess and address other serious reports, such as those involving terrorism, though these cases are infrequent
• Collaborate with the other teams for any necessary escalations or investigations beyond standard moderation
• Ensure adherence to UK-specific CSAM laws and regulations, understanding the differences from US laws and the implications for reporting procedures
• Provide feedback on trends and recurring issues to help improve user experience and community standards
• Document and escalate serious incidents, such as reports related to terrorism, in accordance with safety protocols

Benefits

• Full-time employment
• Competitive compensation based on experience
• Attractive benefits package based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
• Regular check-ins with our wellness coordinator to discuss mental and emotional well-being