Remote Desktop Support Analyst, Bilingual in French

Summary

Join our team as a talented and creative Support Analyst to work with a leading FinTech company in the US. The ideal candidate should have excellent written and verbal communication skills, ability to collaborate effectively, and speak/write both English and French.

Requirements

• Bilingual in French is MUST
• Excellent communication skills both verbal and written
• Ability to multi-task in a fast-paced environment

Responsibilities

• Diagnose, resolve, and follow-up on issues relating to various user computing issues
• Provide technical support by phone, remote access, deskside, or site visits as required
• New hire device setup/Imaging
• Experience utilizing ticketing systems· Ensure tickets are accurately documented and resolved in accordance
• Device inventory management