Remote Desktop Support Engineer

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Unison Consulting

📍Remote - Singapore

Job highlights

Summary

Join our team as a Desktop Support Engineer at Unison Consulting Pte Ltd! As a key member of our IT department, you will provide technical assistance and support to end-users within the organization, resolving hardware and software issues related to desktops, laptops, and other IT peripherals. Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization.

Requirements

  • Good to have EUC Support, IT helpdesk /IT support experience desirable
  • Positive attitude
  • Good customer service skills
  • Resourceful
  • Responsive
  • Pro-active
  • Pleasant personality

Responsibilities

  • Provide technical assistance and support to end-users within the organization
  • Resolve hardware and software issues related to desktops, laptops, and other IT peripherals
  • Install, configure, and maintain computer systems to ensure they operate efficiently
  • Assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary
  • Provide remote assistance for off-site users using remote desktop tools
  • Assist users with login issues, password resets, and other access-related queries

Job description

As a Desktop Support Engineer at Unison Consulting Pte Ltd, your primary responsibility is to provide technical assistance and support to end-users within the organization. You will be responsible for resolving hardware and software issues related to desktops, laptops, and other IT peripherals. This includes installing, configuring, and maintaining computer systems to ensure they operate efficiently. Additionally, you will assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary. This role also involves providing remote assistance for off-site users using remote desktop tools and assisting users with login issues, password resets, and other access-related queries. Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization.

  • Good to have EUC Support, IT helpdesk /IT support experience desirable.
  • General skills - Candidate to demonstrate a positive attitude, good customer service skills, resourceful, responsive, and pro-active. Pleasant personality

Remote

Customer Service

Mid-level

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