Remote Desktop Support Engineer

Summary

Join our team as a Desktop Support Engineer at Unison Consulting Pte Ltd! As a key member of our IT department, you will provide technical assistance and support to end-users within the organization, resolving hardware and software issues related to desktops, laptops, and other IT peripherals. Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization.

Requirements

• Good to have EUC Support, IT helpdesk /IT support experience desirable
• Positive attitude
• Good customer service skills
• Resourceful
• Responsive
• Pro-active
• Pleasant personality

Responsibilities

• Provide technical assistance and support to end-users within the organization
• Resolve hardware and software issues related to desktops, laptops, and other IT peripherals
• Install, configure, and maintain computer systems to ensure they operate efficiently
• Assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary
• Provide remote assistance for off-site users using remote desktop tools
• Assist users with login issues, password resets, and other access-related queries