Remote E-Billing Associate

Summary

Join Ontra, the global leader in AI-powered legal technology solutions, as an E-Billing Associate on our Finance & Accounting team. This role involves managing all aspects of billing and collections for e-bill clients, ensuring successful invoice submission and payment.

Requirements

• At least one year of experience in e-billing at a law firm; comfortable generating and editing ledes files for both domestic and international clients (98B and 98BI file types)
• Familiar with third-party e-billing portals such as CounselLink, SimpleLegal CounselGO, Tymetrix360, Passport, and Serengeti Legal Tracker
• Superior attention to detail: Willing to put in the time and effort to avoid errors and consistently deliver polished work product
• Customer Service: Able to interact with clients in a positive, professional manner and proactively resolve customer issues related to invoicing and collections
• Communication: Skilled in communicating clearly, both internally and externally, in a variety of formats (written and verbal)
• Time & Project Management: Can juggle multiple priorities while meeting deadlines and complete tasks in a timely manner
• Excel: Comfortable working with Excel to create reports and manipulate data

Responsibilities

• Own end-to-end onboarding for all new e-bill clients
• Submit all e-bill invoices in compliance with clients’ e-billing guidelines, and by the required monthly deadlines
• Source and maintain all necessary information for successful invoice submission for new and existing e-bill clients; i.e. client matter IDs and timekeeper approvals
• Respond to client inquiries for accrual data, matter information, and timekeeper rates
• Resolve all e-bill rejections and reductions in a timely and professional manner
• Partner with Account Managers and other team members to edit, revise, and resubmit invoices as required
• Generate AR aging reports and facilitate collections outreach for customers with past due balances
• Assist with cash application by researching and identifying cash receipts for e-billed invoices
• Monitor client email inbox and internal invoice support channel for incoming inquiries and respond within the established time frames

Benefits

• Remote-first working policy, with office hubs in SF, NYC, Santa Barbara, and London
• Twice yearly team offsites for in-person collaboration
• Paid flexible time off policy
• Paid parental leave and benefits
• Monthly phone and internet reimbursement
• Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
• Various options for medical, dental, and vision insurance