Remote Enterprise Customer Success Manager

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Dayshape

πŸ’΅ $70k-$81k
πŸ“Remote - United Kingdom

Job highlights

Summary

Join our team as Enterprise Customer Success Manager, where you'll manage a portfolio of complex accounts, build relationships with executive-level personas, and drive revenue expansion. You'll work closely with internal resources to align outcomes with customer needs, provide regular training sessions, and participate in Dayshape implementation.

Responsibilities

  • Manage and host regular customer meetings and calls
  • Meet customers in-person at various points throughout the year, primarily in the UK and Europe
  • Build a detailed understanding of the customer’s organization to develop and maintain strategic account plans
  • Own the commercial relationship with the customer including hosting QBRs
  • Create, maintain and distribute monthly status reports, health scores and other key metrics
  • Manage stakeholders throughout the customers organisation
  • Monitor and encourage product usage
  • Nurture customers into becoming advocates who can provide testimonials, case studies, or even referrals
  • Participate during Dayshape implementation, working closely with the Professional Services team
  • Provide regular training sessions, webinars, or workshops to customers
  • Align internal resources to drive outcomes with your customers
  • Provide a feedback loop to our Product department
  • Proactively communicate any changes or product updates to the customer and collect and share feedback

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