Remote Enterprise Customer Success Manager
Dayshape
π΅ $70k-$81k
πRemote - United Kingdom
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Job highlights
Summary
Join our team as Enterprise Customer Success Manager, where you'll manage a portfolio of complex accounts, build relationships with executive-level personas, and drive revenue expansion. You'll work closely with internal resources to align outcomes with customer needs, provide regular training sessions, and participate in Dayshape implementation.
Responsibilities
- Manage and host regular customer meetings and calls
- Meet customers in-person at various points throughout the year, primarily in the UK and Europe
- Build a detailed understanding of the customerβs organization to develop and maintain strategic account plans
- Own the commercial relationship with the customer including hosting QBRs
- Create, maintain and distribute monthly status reports, health scores and other key metrics
- Manage stakeholders throughout the customers organisation
- Monitor and encourage product usage
- Nurture customers into becoming advocates who can provide testimonials, case studies, or even referrals
- Participate during Dayshape implementation, working closely with the Professional Services team
- Provide regular training sessions, webinars, or workshops to customers
- Align internal resources to drive outcomes with your customers
- Provide a feedback loop to our Product department
- Proactively communicate any changes or product updates to the customer and collect and share feedback
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