Remote EOC Engineer

Summary

Join our team at Vertiv to empower the future by designing, manufacturing, and servicing products that keep the world connected. As a Technical Support Engineer, you will work across the EMEA region, defining, testing, implementing, and modifying systems that integrate software and hardware.

Requirements

• Polytechnical studies specializing in Electrical Engineering, Electronics, Telecommunications, Mechanical or Building Services, or relevant experience in the field
• Good grasp of English both written and spoken
• Good writing and verbal communication skills
• Good organizational and time management skills
• Analytical and problem-solving abilities
• Possess a positive attitude and flexibility in a rapidly changing environment
• Ability to manage multiple tasks simultaneously
• Conscientious, accurate, detail oriented, and self-motivated

Responsibilities

• Diagnose and troubleshoot software issues for Vertiv products reported by customers or field personnel
• Provide remote software support for monitoring platforms and technical assistance to customers or subcontractors, documenting and overseeing the entire process from start to finish
• Prepare periodic technical reports for customers, including network audits
• Assist sales and field agents with technical issues related to Vertiv’s hardware product solutions
• Use your skills in troubleshooting to assist in the diagnosis and repair of networking, monitoring, operating systems, or database systems
• Manage alarms and field force operations, ensure accurate case management, and provide excellent customer service in line with defined SLAs
• Configure DC systems, thermal and energy systems, modems, routers, and PDUs
• Integrate and oversee energy and thermal systems within advanced monitoring platforms
• Act as a liaison between customers, channels, distributors, and internal departments to ensure high service levels
• Collaborate with senior engineers to conduct tests in our laboratory, simulating and resolving customer incidents while preparing necessary documentation

Benefits

• Flexi benefits
• 10 additional days of annual leave
• Private medical subscription
• Bookster Subscription