Remote Executive Director

Summary

Join Brandwatch as an Executive Director of Social Networks to lead a team of Account Managers and drive retention and expansion within major global social networks and tech companies.

Requirements

• 8-10 years of experience in account management, customer success, or business development
• At least 3 years in a leadership role managing large, complex, and high-value accounts
• Strong understanding of the social media and technology sectors
• Demonstrated success in retaining and expanding relationships with high-spend customers that engage deeply with both technology solutions and professional services
• Proven ability to engage with senior executives at the highest levels to influence key decisions and represent Brandwatch’s interests
• Ability to develop and execute strategies that balance customer needs with business goals, ensuring growth in both technology and services utilization

Responsibilities

• Lead and develop a team of Account Managers to effectively manage high-value accounts, ensuring alignment between customer needs and Brandwatch’s solutions
• Build strong relationships with senior executives at major social networks and tech companies, ensuring customer satisfaction and fostering long-term partnerships
• Drive retention and expansion strategies across a portfolio of high-spend customers, with a focus on both technology adoption and leveraging professional services
• Provide regular updates and strategic recommendations to Brandwatch’s senior leadership team, ensuring alignment with business objectives and driving results across key accounts
• Work with your team and the dedicated services teams to address customer-specific challenges and goals, delivering personalized solutions that increase customer value and drive growth
• Oversee contract renewals, upsell opportunities, and ensure long-term account health with high-value customers
• Partner with internal teams such as sales, product, marketing, and engineering to ensure coordinated efforts and seamless execution of account strategies

Benefits

• Health/dental/vision insurance
• 401K
• Unlimited vacation
• Commuter benefits