Remote Experienced MS Dynamics CE Consultant

Summary

Join our team as a Microsoft Dynamics 365 Customer Engagement (CE) Specialist with a minimum of 3 years of professional experience. The ideal candidate will have in-depth knowledge of the Dynamics 365 CE modules and strong technical skills to configure and customize solutions.

Requirements

• Minimum of 3 years of professional experience working with Microsoft Dynamics 365 Customer Engagement (CE)
• Strong experience with Sales, Marketing, and Customer Service modules of Dynamics 365 CE
• Proficiency in Power Platform (Power Automate, Power Apps), with the ability to automate workflows and integrate with other systems
• Experience in customizing entities , forms , views , and dashboards in Dynamics 365 CE
• Strong knowledge of data management , including data migration, cleansing, and maintaining data integrity within Dynamics 365
• Proficiency in creating reports and dashboards using Power BI and SSRS
• Solid understanding of security roles , user permissions , and field-level security in Dynamics 365 CE
• Familiarity with Azure Logic Apps , Power Automate , or third-party integration tools for system integration
• Excellent problem-solving skills and the ability to troubleshoot technical issues quickly and effectively
• Strong communication and collaboration skills, with the ability to work with both technical and non-technical stakeholders

Responsibilities

• Configure and customize Dynamics 365 CE modules (Sales, Marketing, Customer Service) to fit business processes and enhance customer relationship management
• Collaborate with business stakeholders to gather requirements, propose solutions, and implement tailored CRM workflows
• Manage the integration of Dynamics 365 CE with other systems using tools such as Power Automate , Azure Logic Apps , and third-party APIs
• Design and implement workflows, custom entities, business process flows , and automation to streamline processes and improve efficiency
• Ensure data integrity and manage data migration strategies for smooth transitions to the Dynamics 365 CE environment
• Provide user training , develop user guides , and deliver ongoing support to ensure effective system adoption and utilization
• Monitor and troubleshoot issues within the Dynamics 365 CE environment, ensuring minimal downtime and quick resolution of system issues

Preferred Qualifications

• Microsoft certifications in Dynamics 365 (e.g., Dynamics 365 Customer Service Functional Consultant Associate , Dynamics 365 Sales Functional Consultant Associate )
• Experience working in Agile or Scrum environments
• Familiarity with Field Service and Project Service Automation modules
• Basic knowledge of JavaScript or C# for custom plugin development