Remote French Principal Customer Success Manager, Strategic Accounts

Summary

Join us as a French Principal Customer Success Manager - Strategic Accounts - France + Italy Market at HubSpot. As a key member of the Strategic Accounts team, you will work with our highest paying customers to help them see extraordinary growth through education, business consulting and delight. You'll be responsible for delivering high-value marketing, sales and services strategy solutions to our Enterprise segment customers, using creative problem solving to help them reach their business goals and maximize the value they are getting from HubSpot.

Requirements

• A personal investment in helping customers succeed
• Experience working with large organizations (200+ employees)
• Fluency in French and English
• A proven track record of measurably impacting your customers’ results with HubSpot
• Experience with creative problem solving and change management
• Experience with cross-team customer advocacy
• An ability to autonomously detect and remediate risk, and hold yourself accountable and responsible for your book of business

Responsibilities

• Deliver as needed service to our customers in our Enterprise segment with the goal of retention and growth
• Use creative problem solving to help customers reach their business goals and maximize the value they are getting from HubSpot
• Consult on customers’ marketing, sales, and services processes to help deliver tangible, positive results to our customers’ efforts and drive product adoption
• Build deep relationships that turn your customers into power users and evangelists of HubSpot
• Serve as an internal advocate for your segment, representing their challenges to the HubSpot leadership & executive teams
• Travel onsite to deliver strategic consulting engagements, as needed