Remote Global Service Center Associate, Korean & English

Summary

Join us in transforming the life sciences industry as a Global Service Center Associate in Dalian China, providing excellent customer experience and working with software.

Requirements

• Excellent verbal and written language skills both in Korean & English
• 1+ years relevant experience in a customer service role
• Effective communication, organizational, and time management skills
• Professional telephone manner
• Ability to quickly learn and communicate technical information
• Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)

Responsibilities

• Advise end users on best practices when using Veeva’s applications
• Identify and resolve client issues associated with Veeva’s applications
• Build strong and professional relationships with all users of Veeva’s applications
• Provide recommendations/feedback on client service improvements and product development
• Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
• Maintain accurate records of all email/telephone/chat correspondence related to the role

Preferred Qualifications

• Experience working in the life sciences and healthcare industry
• Experience working with any Documentation Management Software

Benefits

• Allocations for continuous learning & development
• Health insurance with generous coverage limits
• Allowance for wellness & fitness programs