Remote Head of Accounts, Integrated Marketing Services (IMS)

Summary

Join our team as the Head of Accounts – Integrated Marketing Services (IMS) and oversee client experience teams responsible for managing integrated marketing accounts, driving organic client growth, and fostering team collaboration.

Requirements

• 15+ years’ marketing or agency experience required
• 5+ years’ experience leading account services team(s) across a matrixed organization; experience in healthcare and/or managed care/revenue strategy a plus
• Strong client presentation & interpersonal team skills
• Understanding and experience of various media models including traditional/omnichannel media commission, time of staff, cost plus and performance PPC models
• Understanding of brand and omnichannel campaign development
• Ability to balance big picture strategy and long-term business goals with near-term demands
• Possess strong leadership skills: positive, inspiring, thoughtful, encouraging, empowering

Responsibilities

• Lead IMS client experience teams and ensures client goals are met
• Serve as Unlock brand ambassador and proactively seek out client growth across other lines of business
• Work collaboratively with IMS LOB lead and IMS discipline leaders across Creative, Strategy, Media, Content, Web Dev & Mar Tech
• Establish and maintain relationships with key clients, including serving as “Executive Sponsor” for select accounts
• Manage client escalations & help teams navigate challenges
• Provide training & guidance to VP, Client Partners, promoting team growth and career pathing for all levels
• Work closely with Project Management department for collaborative integration with Client Experience team
• Encourage adherence to the Core Team Model approach for Enterprise accounts to ensure multi-discipline ways of working & collaboration
• Support IMS new business opportunities with RFP responses and pitch presentations
• Travel for client meetings & presentations as needed (e.g. annual strategic planning sessions, C-Suite presentations, upsell & cross-sell engagements)

Benefits

• Competitive Salary
• Health, Dental and Vision benefit packages to fit all types of lifestyles
• Life, Short- and Long-Term Disability Insurance paid 100% by the company
• FSA / HSA Options
• 401(K) with a generous company match program
• Flexible Paid Time Off (aka- unlimited)
• Paid Parental Leave
• Hybrid and Remote work schedules available
• Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
• Employee Referral Program