Remote Help Desk Level 2

Summary

Join our team as a Help Desk Level 2 in Cherry Hill, NJ! We're seeking a full-time professional to provide top-notch support for desktops, laptops, printers, servers, and other network devices. If you have 3+ years of experience or a degree in Information Systems, excellent communication skills, and a passion for troubleshooting, we want to hear from you!

Requirements

• 3 years related work experience or BS in Information Systems or related field
• Must exhibit a clear, friendly, professional phone manner
• Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users
• Microsoft Windows Desktop Operating Systems
• Windows Server, Active Directory, Group Policy, Mac OSX, SMB network equipment
• Experience with Microsoft Office 365
• Must have reliable transportation
• Must be able to physically lift and move existing and new PC system components

Responsibilities

• Provide 1st and 2nd level support for desktops, laptops, printers, servers, and other network devices both remotely and on site
• Ensure proper documentation, notification, and escalation of all incidents
• Communicate with clients by phone, email, and in person
• Troubleshoot and resolve system hardware and software problems
• Identify and troubleshoot issues related to routing, switching, Activity Directory, DHCP and DNS

Preferred Qualifications

• Experience with VMWare and Hyper-V would be a plus
• Experience working at a Managed Service Provider would be a plus